Last updated: September 12, 2026
These Terms of Purchase ("Purchase Terms") explain the conditions that apply when you order products from mybytodo.com (the "Site"). MYBYTODO is the online storefront operated by 杭州十玥科技有限公司 (English translation: Hangzhou Shiyue Technology Co., Ltd.). In this document, "MYBYTODO," "we," "us," and "our" refer to that company.
Please read these Purchase Terms alongside our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy. Those policies form part of the agreement governing your purchase. If their provisions differ on a matter specifically related to an order, these Purchase Terms take priority, except where applicable law requires a different result.
By submitting an order on the Site, you acknowledge that you have reviewed and accepted these Purchase Terms.
1. Who May Place an Order
You must be at least 18 years old, or have reached the age of legal majority where you live, and have the legal capacity to enter into a binding contract.
Orders must be placed for lawful purposes. You are responsible for observing any requirements that apply to your payment, purchase, importation, receipt, and use of the products in your location.
2. How We Review and Accept Orders
An order-received email confirms that your request has reached us. It does not, by itself, confirm acceptance of the order or dispatch of the goods.
Before accepting or fulfilling an order, we may check stock, payment approval, delivery details, and indicators of unauthorized activity. We may reasonably decline, restrict, or cancel an order for reasons such as:
- The requested item is no longer available.
- A price, promotion, or product listing contains incorrect information.
- The payment cannot be approved or verified.
- The delivery address is incomplete, inconsistent, or unsuitable for delivery.
- The transaction appears unauthorized, fraudulent, or intended for resale.
- We cannot fulfill the order or ship it to the requested destination.
- A legal restriction or a requirement imposed by a payment provider, carrier, or platform prevents fulfillment.
If we cancel a paid order or part of an order, we will refund the amount collected for the cancelled goods to the original payment method. Your bank or payment provider determines when that refund becomes visible in your account.
3. Product Descriptions and Images
We take reasonable care when preparing product descriptions, measurements, specifications, photographs, and other listing information. Differences in screens, lighting, photography, production batches, and manufacturing updates can affect the appearance of an item.
Product images serve as a visual reference. Packaging, shades, finishes, accessories, or small design details may vary, provided that these differences do not materially alter the product's essential characteristics.
Before ordering, read the full product page. Advertisements, collection cards, quick-view panels, and cart previews may show only a shortened description.
If an item arrives damaged, is incorrect, or differs materially from its description, email service@mybytodo.com promptly. Include your order number and, where relevant, photographs or a video showing the issue.
4. Prices, Checkout Charges, and Payment
Prices may be revised from time to time. For your purchase, the applicable price is the amount displayed at checkout before you submit payment.
Where applicable, checkout will also show shipping charges, applied discounts, and taxes collected by us. Any currency conversion charge, foreign transaction fee, or other banking fee is set by your financial institution and is outside MYBYTODO's control.
The payment options available for an order appear at checkout. These options may depend on your country, chosen currency, device, and the payment services available at that time.
Payments remain subject to the relevant provider's authorization and verification. A pending authorization may appear on your account even when an order is declined or cancelled. Release of that authorization is handled by your card issuer or payment provider.
5. Incorrect Prices or Listing Details
Occasional mistakes may affect a product's price, discount, availability, or description despite our efforts to keep listings accurate.
If we identify an error affecting your order, we may explain the correction and ask whether you wish to proceed. To the extent permitted by law, we may instead cancel the affected item or order and refund any payment collected for it.
Unless applicable law requires otherwise, we will not knowingly fulfill an order at a clearly incorrect price resulting from a technical or publishing mistake.
6. Using Offers and Discount Codes
To use a discount code, enter it at checkout and check that it has been applied before completing payment. Each offer may have its own conditions, including an expiry date, minimum spend, eligible products, purchase limits, or customer eligibility requirements.
Unless the offer states otherwise, codes cannot be combined, transferred, redeemed for cash, or added to an order after checkout is complete. We may reject or cancel an offer that has been tampered with, copied without authorization, misused, or obtained through fraud.
7. Stock Changes After Checkout
Availability displayed on the Site may change before an order is processed. Inventory adjustments, damaged goods, fulfillment problems, or unexpected demand can make an item unavailable after checkout.
If this happens, we may refund the unavailable item, discuss an available alternative, or ask whether you would prefer to wait for a revised fulfillment date.
A materially different replacement will only be supplied with your agreement.
8. Processing, Dispatch, and Delivery
We generally process and dispatch orders within 5 business days of placement. Orders received on weekends or public holidays begin processing on the following business day.
Estimated delivery is 10–20 business days after dispatch. Actual transit time can be affected by the destination, carrier capacity, customs clearance, local inspections, weather, and other circumstances. Delivery estimates are not guaranteed dates unless we expressly state otherwise.
Where shipment tracking is available, the dispatch confirmation email will include the tracking number. The carrier's tracking system may need a short time to display the first updates.
If we become aware that dispatch cannot take place within the stated period, we will notify you. Where applicable law requires it, we will offer a choice between accepting the delay and cancelling the unshipped order for a refund.
Please refer to our Shipping Policy for further delivery information.
9. Providing and Correcting Your Delivery Address
Check your delivery details carefully before submitting an order. Requests to correct an address must reach us before 11:00 PM PDT (GMT−7) on the day the order is placed.
Send the request to service@mybytodo.com, together with your order number and the complete corrected address. We cannot guarantee an amendment once fulfillment or shipment has started.
MYBYTODO is not responsible for delays or unsuccessful delivery resulting from incomplete, incorrect, or outdated details supplied by the customer. Unless prohibited by law, additional postage may be payable when a parcel needs to be resent because of an incorrect address, refused delivery, or failure to collect it.
10. Amending or Cancelling an Order
You may ask to change or cancel an order before it moves into production, fulfillment, or shipment. Sending a request does not confirm the change; our customer support team must first approve it.
For an approved cancellation completed before shipment, we will return the amount paid for the cancelled goods to the original payment method.
An order that has already shipped can no longer be cancelled through this process. You may still be able to request a return after delivery under our Return & Refund Policy and any applicable consumer rights.
11. Requesting a Return or Refund
Requests for an eligible return must be made within 14 days of delivery. Products returned under this policy must be unused, in their original condition, and in their original packaging. Please retain your receipt or another form of proof of purchase.
Contact service@mybytodo.com before sending anything back. We will provide return instructions and the appropriate return address. Do not send a parcel to the manufacturer or an address on the original shipping label unless our support team has directed you to do so.
We inspect returned goods before approving a refund. Once approved, the refund is sent to the payment method used for the order. The time it takes to appear depends on the bank, card issuer, or payment service involved.
We do not charge a restocking fee for an eligible return. Our Return & Refund Policy explains who pays return postage and which exceptions apply. These conditions do not reduce any consumer rights that cannot be waived under applicable law.
12. Customs, Taxes, and Import Charges
Unless expressly included in the amount collected at checkout, destination-country taxes, customs duties, tariffs, brokerage fees, and other import charges are your responsibility.
Customs authorities may also require information from you before releasing a parcel. Unpaid import charges or missing information can lead to a shipment being delayed, returned, or disposed of under the procedures of the carrier or customs authority.
13. Compatibility and Local Requirements
Requirements for product standards, labeling, instructions, electrical compatibility, and importation vary between countries. Review the specifications before purchasing to determine whether an item is suitable for your intended use and can be lawfully imported and used where you live.
Where relevant, check dimensions, materials, plug type, voltage, and compatibility with any equipment you intend to use. An adapter, converter, battery, application, device, or accessory is included only if the product page expressly says so.
14. Product Warranties and Consumer Protections
A separate manufacturer or product warranty applies where it is expressly described on the product page or supplied with the item.
These Purchase Terms do not remove or restrict any warranty, guarantee, remedy, or other protection that applicable law does not allow us to exclude or limit.
15. Information Used to Fulfill Your Purchase
We handle personal information relating to an order in accordance with our Privacy Policy. This may include processing information for payments, fraud checks, fulfillment, delivery, returns, customer support, analytics, and legal obligations.
16. Updates to These Purchase Terms
We may revise these Purchase Terms when our products, services, operating practices, or legal obligations change. The revised version will be published on this page with an updated date.
Unless applicable law requires otherwise, revisions apply to orders placed after the updated terms take effect. Your purchase will generally remain subject to the terms displayed when you submitted that order.
17. If Part of These Terms Cannot Be Enforced
If a provision is determined to be unlawful, invalid, or unenforceable, it will apply only to the extent legally permitted. The remaining provisions will continue to have effect.
18. Contact MYBYTODO
For help with an order, payment, shipment, return, or these Purchase Terms, please contact our customer support team.
Store name: MYBYTODO
Registered company name: 杭州十玥科技有限公司
Company name in English (translation): Hangzhou Shiyue Technology Co., Ltd.
Website: mybytodo.com
Customer support email: service@mybytodo.com