Need help with a purchase? Find answers about checkout, payments, order changes, returns, and privacy below. You can also reach our customer support team at service@mybytodo.com.
Ordering and Checkout
How can I place an order?
To complete your purchase:
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Open the product page and choose your preferred options and quantity.
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Add the item to your cart.
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Review your selections, then proceed to checkout.
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Enter your contact details and complete delivery address.
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Apply any eligible discount code and confirm that it appears in the order summary.
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Choose from the available shipping and payment options.
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Check all details before submitting your order.
After submission, an on-screen confirmation and an email will provide your order number and purchase details. A separate shipping notification will follow when your parcel is dispatched.
If checkout is not working as expected, email service@mybytodo.com.
Where can I find my order confirmation?
Your confirmation is sent to the email address entered at checkout. It contains your order number and a summary of your purchase.
If it has not arrived, check your spam or junk folder. Contact our support team if you still cannot locate it.
Can I edit an order after checkout?
Please submit requests to change items before 11:00 PM PDT (GMT−7) on the day you place the order.
Email service@mybytodo.com with your order number and the changes you need. Changes depend on the order’s progress and may no longer be possible once processing or shipment has begun.
How do I request a cancellation?
Send your cancellation request to service@mybytodo.com before 11:00 PM PDT (GMT−7) on the day the order is placed. Include your order number.
Cancellation is subject to approval and is only possible before the order enters production, fulfillment, or shipment. An approved cancellation will be refunded to the original payment method.
If the parcel has already shipped, you may request a return after delivery under our Return & Refund Policy.
Managing Your Cart
How do I add an item?
Choose the available product options and quantity on the product page, then select “Add to Cart.”
You can continue browsing or open your cart to proceed with the purchase.
Where can I see my cart?
Select the cart icon near the top-right corner of the website.
Your cart shows the items you have selected, their quantities, and their prices. You can review or change these selections before checking out.
How can I remove a product?
Open your cart and find the product you want to remove. Select “Remove” beside that item.
The cart contents and total will refresh to reflect the change.
Can I adjust the quantity before paying?
Yes. Use the quantity control beside the product in your cart to select the number you want.
Review the updated total before continuing to checkout.
Payments and Promotional Codes
Which payment options are available?
The payment methods shown at checkout are the options available for your purchase. Availability may depend on your location, currency, and device.
Depending on availability, these may include:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
How does PayPal checkout work?
If PayPal is offered at checkout, select it and follow the prompts to sign in and approve your payment.
After authorization, you will be directed back to MYBYTODO to complete or confirm the transaction. Check your PayPal details and delivery information carefully before approving payment.
Where should I enter a discount code?
Enter your code in the discount field at checkout and select “Apply.”
Make sure the reduction appears in your order summary before paying. Discount codes generally cannot be added once an order has been submitted.
Problems With an Order
What if something is missing or I receive the wrong product?
Email service@mybytodo.com and include:
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Your order number.
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The name of the missing or incorrect product.
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A short explanation of the problem.
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Clear photographs of the parcel and the products received.
Where practical, keep each image attachment below 1 MB.
Our team will review the information and help arrange an appropriate resolution. If a replacement is approved, there will be no additional charge for the replacement product or its shipping.
Please wait for our instructions before returning an incorrect item.
Returns and Refunds
What should I know about your return policy?
Eligible return requests must be submitted within 14 days of delivery. Items must be unused, remain in their original condition, and include their original packaging and proof of purchase.
Our Return & Refund Policy explains the full conditions, return process, and refund arrangements. Please review it and obtain return instructions before sending a parcel back.
How do I start a return?
Contact service@mybytodo.com with your order number, the product you want to return, and the reason for your request.
Our team will review your request and provide the appropriate instructions and return address. Do not send items to the manufacturer or an address on the original parcel unless our support team specifically directs you to do so.